Attended Transfer

If during a call you want to transfer the call to someone else's extension, but first want to talk to them to let them know about the call.

  1. To initiate a transfer, press the soft button under xfer during an active call.
  2. This places the first call on hold and you will hear a dial tone.
  3. Dial the second person’s telephone number.
  4. When the second person answers, you can have a private conversation with the second person without the first person hearing it.
  5. To connect the call to the second person, press the soft button under xfer again to complete the transfer.
  6. You will be disconnected from the call.

If you hang up during the call with the second person before pressing xfer, the transfer is not completed, this only ends the call with the second person.